Shipping Policy
Our shipping policy varies by item type and destination, and the estimates below reflect typical processing and transit times. We will always send tracking as soon as your order ships, and our team can help confirm timing for any part before you place an order.
Stock & Backorders
If a part is out of stock and must be ordered from the manufacturer, it typically arrives in 2–3 business days. Due to national supply-chain delays, certain part numbers may take up to 14 business days. All backordered items ship within 1 business day of receipt.
Order Processing
Weekend and holiday orders are processed the next business day. If you need to expedite your order, please contact us; expedited service is subject to availability.
Standard Shipping Estimates
Ground shipments within the continental U.S. usually take 1–5 business days, depending on your location and carrier.
Freight Damage Claims
Inspect all freight deliveries upon arrival. If damaged, refuse delivery and notify us immediately. Signed-for damage claims cannot be fully guaranteed for refund.
Hazardous Materials
We ship hazmat items (e.g., airbags, seat-belt pre-tensioners) via ground only. UPS/FedEx hazmat surcharge is $32; we will request your approval prior to shipping.
Carrier Substitutions
To minimize costs, we may substitute carriers at our discretion while honoring delivery estimates.
Oversized, Freight, & International Small-Parcel Shipments
Oversized parts, like body panels, and international shipments may occasionally incur additional freight fees beyond the at-checkout estimate. We will contact you to confirm any rate adjustments before shipping.
International Freight & Palletized Shipments
International small-parcel quotes are usually accurate on our website, but live rates may not display for heavier or palletized shipments. We can ship international orders of any size, but larger shipments must be quoted by our team. Contact us for a custom invoice with estimated international LTL freight. Duties, taxes, and VAT are charged by the carrier. Refused charges may result in shipment discard (non-refundable) or return (refund less shipping and a 20% restocking fee).
Prohibited Orders
We do not ship COD (cash-on-delivery) orders.
Local Pickups
When your order is ready, you’ll receive a confirmation email with pickup instructions. Please bring valid ID and your order number. Local pickups follow our standard Returns Policy.
Shipping Protection Policy
If you add Shipping Protection at checkout, your shipment is covered for carrier-confirmed loss, in-transit damage, or theft after delivery (porch piracy) from the time it leaves our facility until it is delivered to your address.
Claims must be submitted within 7 calendar days of the carrier’s delivery date.
What we require for any claim
To file a claim, contact support with:
- Order number
- A brief description of what happened
- Photos (if there is visible damage, packaging issues, or other relevant evidence)
- Any helpful details such as delivery notes, address corrections, gate codes, or known delivery issues
We may also request a signed statement/affidavit confirming the facts of the claim. For theft claims, we may request a police report or case number, depending on order value, delivery circumstances, or claim history.
How “Delivered” scans are handled
If the carrier tracking shows Delivered, including cases with delivery photo and/or GPS delivery confirmation, the shipment is treated as delivered to the address provided.
If you believe the item was stolen after delivery, Shipping Protection may apply under the Theft coverage below.
Theft coverage (after delivery)
For orders covered by Shipping Protection where the carrier marks the package Delivered but you report theft, the remedy is:
- One $0 replacement shipment - same item(s), shipped to the same address unless you request a verified alternate delivery option such as hold-for-pickup or signature service when available.
- The $0 replacement shipment is not eligible for a refund, since no charge was collected for that replacement.
- A refund is available only if both items are returned:
- If the original item is later located, it must be returned.
- If the $0 replacement is also received, it must be returned as well.
- Once both items are received and inspected, we will issue a refund for the original paid order amount (less any non-refundable services, if applicable).
Claim approvals and limits
We review claims within 3 business days. Approval is not guaranteed. Claims may be denied if evidence indicates the package was delivered correctly, the information provided is incomplete or inconsistent, or there is reason to believe the claim is fraudulent.
Shipping Protection is intended for unexpected shipping issues and may be limited to one approved theft claim per customer/address within a 12-month period.
Orders without Shipping Protection
Orders without Shipping Protection are covered only for:
- Damage in transit (reported promptly with photos), or
- Carrier-confirmed loss before delivery
Once a package is marked Delivered, missing-item claims are not covered unless Shipping Protection was purchased.
Thank you for shopping with World Parts Direct.